Thursday, March 13, 2008

SOCAP, New York Metro Chapter presents....

 

Six Sigma

• Six Sigma is a project-by-project methodology for improving performance
• Six Sigma concentrates on maximizing customer satisfaction through near elimination of errors/defects in processes
• Learn more about this methodology and how it can be utilized with all aspects of customer service and in the call center

Pictures from the meeting

DATE & TIME
Thursday, March 13
9:30 - 2:30

LOCATION
Colgate Palmolive
300 Park Avenue
(between 49th and 50th)

COST
$95 Members
$115 Non Members
Breakfast and lunch are included